Terms and Conditions

Effective date: 1 August 2025
Website: visaline.co.za
Business name: Visaline.co.za Visa Services (“Visaline.co.za”, “we”, “our” or “us”)

Please read these Terms and Conditions (“Terms”) carefully before using this website or engaging our services. By accessing or using Visaline.co.za you agree to be legally bound by these Terms. If you do not agree to all of the Terms, please do not use our website or services.

1. Scope of services

Visaline.co.za offers professional assistance with the preparation, review, and submission of visa applications for South Africans travelling abroad. Our services include:

  • Visa eligibility guidance
  • Assistance with application documents and forms
  • Appointment scheduling support
  • Submission preparation
  • General visa advice based on official embassy or consular information

We are not a government body, embassy, or immigration authority, and we do not have the ability to guarantee visa approvals. All final visa decisions rest solely with the relevant foreign government or authority.

2. Eligibility to use our services

By using our website or services, you confirm that:

  • You are 18 years or older, or using the site with the supervision of a parent or guardian
  • You are legally capable of entering into a binding contract
  • All information you provide to us is true, accurate, and complete to the best of your knowledge

3. Client responsibilities

You are responsible for:

  • Providing accurate and complete documentation and information as required for your visa application
  • Responding to our requests and communications in a timely manner
  • Making yourself available for appointments, interviews, or biometric submissions required by visa authorities
  • Reviewing all forms and applications we prepare on your behalf before submission

Visaline.co.za cannot be held liable for delays, rejections, or losses caused by incorrect, incomplete, or misleading information provided by you.

4. Fees and payments

Our service fees are charged separately from the official government visa application fees. We will always provide a written quotation or invoice before any service begins.

Payment terms include:

  • Full payment must be made prior to application submission unless otherwise agreed in writing
  • Fees paid to embassies, consulates, or third-party service providers are non-refundable and outside of our control
  • Our own service fees are non-refundable once we have begun work on your application

If you cancel a service before we have started working on your case, a partial refund may be granted at our discretion.

5. Turnaround times

We do our best to process applications and assist clients within agreed timeframes. However, we cannot guarantee:

  • Embassy or consulate processing times
  • Appointment availability
  • The outcome or speed of your visa application

All estimated timelines provided are based on past experience and publicly available information, but are subject to change.

6. No guarantees

While we use our expertise to give you the best possible chance of success, we do not guarantee visa approvals, faster processing times, or favourable decisions.

Final decisions on visa applications are made by foreign governments and their representatives, and are beyond our control.

7. Use of the website

You agree not to:

  • Use the site for any unlawful, abusive, or fraudulent activity
  • Attempt to interfere with the website’s functionality, security, or content
  • Copy or republish any material from this site without permission

All content on Visaline.co.za is the property of Visaline.co.za or our partners and is protected by copyright and intellectual property laws.

8. Privacy and data protection

We take your privacy seriously. All personal data you provide will be processed in accordance with our Privacy Policy, and we will never sell or share your data with third parties except where required to complete your visa application or comply with legal obligations.

9. Limitation of liability

To the fullest extent permitted by South African law, Visaline.co.za will not be held liable for:

  • Losses resulting from visa refusals or delays
  • Costs associated with travel cancellations, missed flights, or accommodation
  • Errors caused by third-party providers, embassies, or governments
  • Any indirect, special, or consequential damages

Our maximum liability under any circumstance will not exceed the amount paid by you for our services.

10. Changes to these terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website or our services means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from your use of this website or our services shall fall under the jurisdiction of South African courts.

12. Contact us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@visaline.co.za
Phone: +27 (0)11 083 9830 / +27 (0)21 825 9940

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