Privacy Policy

Effective date: 1 August 2025
Website: visaline.co.za
Business name: Visaline.co.za Visa Services (“Visaline.co.za”, “we”, “our” or “us”)

We respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

By using our website or services, you consent to the terms outlined in this policy.

1. What this policy covers

This policy applies to:

  • All visitors to Visaline.co.za.
  • Individuals who use or enquire about our visa services
  • Clients who engage with us via email, phone, online forms, or social media

It explains how we handle your personal information, your rights, and how you can access or update your data.

2. What personal information we collect

We may collect the following types of personal information, depending on how you engage with us:

Basic contact details:

  • Full name
  • Email address
  • Phone number

Visa-related information:

  • Passport number and nationality
  • Travel history
  • Marital or family status
  • Employment, income, and education details
  • Visa type and destination country
  • Any supporting documents you provide (e.g. ID copies, payslips, proof of address)

Website usage data:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of access
  • Referring website or search engine

We do not collect or store payment card details directly. All payment processing is handled securely via third-party platforms, if applicable.

3. How we collect your information

We collect personal data in the following ways:

  • When you fill in a form on our website
  • When you send us an email or WhatsApp message
  • During consultation calls or face-to-face meetings
  • When you upload documents for your visa application
  • When you browse our website (via cookies or analytics tools)

All data is collected lawfully and with your knowledge and consent.

4. Why we collect and use your information

We use your personal information to:

  • Provide you with visa services, advice, and support
  • Assess your visa eligibility
  • Help you prepare, review, and submit visa applications
  • Communicate with you about your case or enquiry
  • Respond to your queries and provide quotations
  • Improve our website and service offerings
  • Meet legal obligations and prevent fraud

We will never sell your personal information to third parties.

5. Who we may share your information with

We only share your personal information when necessary to provide our services or comply with the law. This may include:

  • Government bodies or embassies (for visa application submissions)
  • Third-party service providers (e.g. couriers, translators, payment platforms)
  • Professional consultants working on your application
  • Legal or regulatory authorities, where required by law

All third parties are required to handle your information with the same level of care and confidentiality.

6. How we store and protect your data

We store your personal data on secure, password-protected systems and take reasonable steps to:

  • Prevent unauthorised access or disclosure
  • Avoid loss, misuse, or alteration of your information
  • Regularly back up important data
  • Limit access to your information to authorised personnel only

We retain your information only for as long as necessary to provide services, comply with regulations, or respond to future visa-related enquiries.

7. Your rights under POPIA

You have the right to:

  • Access your personal data that we hold
  • Request corrections to inaccurate or incomplete information
  • Withdraw your consent for us to process your data
  • Ask us to delete your data (where legally applicable)
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at info@visaline.co.za.

8. Cookies and website tracking

Our website uses cookies and analytics tools to improve your experience and analyse website traffic. These tools collect anonymous data and do not personally identify you unless you voluntarily submit personal information.

You can control or disable cookies through your browser settings.

9. Third-party links

Our website may include links to other websites (such as embassies, government portals, or blogs). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal changes or improvements to our services. The latest version will always be available on our website, with the effective date shown at the top.

11. Contact us

If you have any questions, concerns, or requests about this policy or how we handle your personal data, please contact us:

Email: info@visaline.co.za
Phone: +27 (0)11 083 9830 / +27 (0)21 825 9940

Your information is safe with us

At Visaline.co.za, your trust matters. We are committed to protecting your privacy and keeping your personal information secure, accurate, and confidential.

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